Privacy Policy

1. Who We Are

This Privacy Policy applies to Blaisian, a program of Cultural Connections Asia LLC ("CCA"), a Wisconsin-registered limited liability company.

Email: info@blaisian.com
Cultural Connections Asia LLC · Wisconsin, United States

2. Information We Collect

We collect personal information in the following ways:

Information you provide directly:

• Name, email address, and phone number submitted via our inquiry form
• Passport details, date of birth, and nationality provided during the booking process
• Dietary requirements, medical information, and accessibility needs disclosed for journey planning
• Emergency contact information
• Payment information processed through our secure payment providers

Information collected automatically:

• Basic website analytics including pages visited, time on site, and referring URLs
• Device and browser type
• IP address and approximate geographic location

We do not use cookies for advertising or tracking purposes beyond basic analytics necessary to understand how our site is used.

3. How We Use Your Information

We use your personal information solely for the following purposes:

• To respond to your inquiry and discuss your journey
• To process your booking and manage your reservation
• To arrange journey logistics including accommodation, transportation, and activities on your behalf
• To communicate important journey updates, pre-departure information, and post-journey follow-up
• To comply with legal and regulatory requirements
• To improve our services and website based on aggregated, anonymized usage data

We will only contact you for marketing purposes if you have expressly indicated your interest. You may withdraw this consent at any time by contacting us.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We share your information only in the following limited circumstances:

• Journey suppliers: Hotels, transportation providers, restaurants, and activity operators who require your information to fulfill the services they provide as part of your journey
• Payment processors: Your payment information is handled by PCI-compliant payment providers and is not stored on our servers
• Legal requirements: Where disclosure is required by law, regulation, or court order
• Immigration and border authorities: Certain jurisdictions may require us to provide guest information to government authorities

All third-party suppliers with whom we share your data are required to handle it in accordance with applicable privacy laws and use it only for the purpose of fulfilling your journey.

5. International Data Transfers

As a US-registered company operating journeys in Japan and Southeast Asia, your personal information may be transferred to and processed in countries outside the United States, including Japan and Thailand. These countries may have different data protection standards than your home country.

Where we transfer data internationally, we take appropriate steps to ensure your information is protected in accordance with this Privacy Policy and applicable law, including by sharing only the minimum information necessary for journey operations.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active travelers: For the duration of your journey and up to 3 years thereafter for service and legal purposes
• Inquiry contacts who did not book: Up to 12 months from your last communication
• Financial records: 7 years in accordance with US tax and accounting requirements

After the applicable retention period, your data is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Objection: Object to the processing of your information for marketing purposes
• Portability: Request that we provide your information in a structured, machine-readable format

To exercise any of these rights, please contact us at info@blaisian.com. We will respond within 30 days.

8. Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. These include encrypted communications, restricted internal access, and secure payment processing through PCI-compliant providers.

No method of transmission over the internet is entirely secure. While we take all reasonable precautions, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites including hotel properties, airlines, and partner organizations. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this page, with the effective date noted at the top. Where changes are material, we will notify confirmed travelers by email.